I help businesses close the gap between their systems and their strategy — ERP and CRM, business process, Microsoft 365, infrastructure and analytics that produce measured outcomes. Dubai-based, delivering for international clients and remote-first teams. CS graduate. MBA in Systems & Operations.
"Most organizations have great people and great technology — but the gap between them is where efficiency dies. I exist to close that gap."
The analyst who actually knows what happens inside the systems — not just the PowerPoints about them.
Completed a four-week virtual internship under the Skills4Future program (Edunet Foundation, in collaboration with AICTE and Shell). Built an NLP chatbot for sustainability queries end-to-end and completed guided data-modeling project work under industry-expert review.
Mapped client business processes, compared Odoo, Zoho One and HubSpot on functional fit and licensing model, then configured the selected platform per client — CRM structure, pipeline design, user access rights, workflows and data requirements — with automation across sales and attendance processes.
Complete digital foundation for an overseas-education consultancy: React website, domain & hosting architecture (Hostinger, Cloudflare), Google Workspace rollout, HubSpot CRM pipeline for student-lead management, and brand setup.
Designed the security and workforce-tracking architecture for a large engineering JV's Dubai operations: Hikvision CCTV with cloud VMS, face-recognition attendance, visitor management, and SAP integration planning across multiple sites.
Analysed temporary site-office and porta-cabin IT requirements from first principles with no supplied specification: CAT6A horizontal cabling, OM4 fibre backbone with OS2 uplink, PoE switching, network racks, wireless topology and 5G transport evaluation, in an environment of ~200 people per floor.
Redesigned Wi-Fi and switching for a 300+ user corporate floor: RF heatmap survey, 25 access points, PoE switching (Omada), Aruba Instant On, Ruijie Cloud management, VLAN segmentation, testing and handover documentation.
Architected and delivered an NFC-based digital menu for a café group: NTAG213 tag selection and programming, URL/QR fallback, vendor sourcing and cost analysis, technical + commercial proposal, and installation methodology.
Surveyed 150 institutions on AI adoption in education. Identified key barriers and proposed structured AI integration and ethical implementation frameworks.
Built a scalable ML solution in VB.NET/C#/SQL Server for detecting opinion spam using machine learning and network analysis techniques.
Co-led restaurant startup simulation — built full business plan, MVP prototype, and go-to-market strategy. Conducted 100+ customer interviews, built financial model.
Sixteen recorded engagements across ERP and business systems, infrastructure engineering, cloud, security, digital product and commercial delivery. Each one is tagged with what I actually did on it — designed, configured, operated, led — because the distinction is what separates a real record from a keyword list.
Client identities withheld under confidentiality obligations; sectors and scope shown instead. Figures are drawn from delivered work and can be evidenced on request.
Platform evaluation, selection and configuration across Odoo, Zoho One and HubSpot — process mapping, fit assessment on functional and licensing grounds, pipeline and workflow build, access design, automation, and ongoing tenant administration.
Evaluating business processes and recommending scalable digital solutions across Microsoft 365, ERP, CRM, workforce management, and automation platforms.
Tenant design and administration — Exchange Online, Entra ID, Intune, security policies, licensing strategy, and user lifecycle management for business operations.
Scalable workforce management architecture — attendance, AI facial recognition, access control, and reporting — proposed and specified for multi-hundred-employee organizations.
Professional documentation supporting deployments and sales — technical proposals, BRDs, implementation plans, SOPs, quotations, and user guides.
Design, development, and maintenance of business websites — performance, security, SEO, hosting, and DNS. Delivered: shahulhameed.site, Smart InfiniTech, Nawins Overseas Education.
Design, deployment, and troubleshooting of wired and wireless networks, storage, routers, switches, firewalls, DNS, VPN, and endpoint connectivity.
CCTV and access-control deployments — site assessment, camera layouts, storage sizing and system integration on Hikvision and UNV — alongside structured troubleshooting and recovery for production systems, including enterprise storage diagnostics, root-cause analysis and vendor coordination.
The work above is what I lead with. This is the complete picture — the roles I’m hired as, every capability I deliver, and the ways I engage.
Most IT professionals can't articulate a business case. Most business analysts can't configure a system. I do both — because I've lived on both sides.
This is the intersection the market is looking for — in the Gulf and beyond.
I started as a developer, moved into infrastructure, stepped into operations leadership at GMG's logistics arm, and completed a virtual AI & data analytics internship through the Skills4Future program (Edunet Foundation with AICTE & Shell). Each step wasn't a detour — it was building a rare, compound capability.
The MBA wasn't a pivot away from tech. It was the decision to take everything I knew technically and learn to deploy it in service of business outcomes. My MBA research surveyed 150 institutions on AI adoption — finding 78% utilization with significant untapped potential. My BSc final project built an ML model for opinion spam detection, improving accuracy by 25%.
Targeting ERP Functional Consultant, Technology Analyst, IT Business Analyst and Digital Transformation roles — Dubai, the wider GCC, or remote-first internationally. UAE residence visa, transferable. I reply within 24 hours.
"Your personal brand is what people say about you when you're not in the room. Make sure they're saying something specific."